1. Cancellations Not Accepted:
Cancellations and refunds are not permitted within 60 days prior to the scheduled arrival date.

2. Cancellations with Penalties:
• Cancellations made between 61 and 90 days before the arrival date will incur an 80% penalty of the total booking amount.
• Cancellations made 91 days or more in advance will incur a 70% penalty of the total booking amount.

3. Total Booking Amount:
The total booking amount includes the cost of all reserved nights, cleaning services, any additional contracted services, and applicable tourist taxes.

4. Refund Timeline and Conditions:
Refunds, when applicable, will be processed within 30 calendar days following the formal cancellation request and will be issued via the same payment method originally used by the client.

5. Applicable Fees and Deductions:
The refunded amount will be subject to the following deductions:
• Third-party fees (e.g., payment platform fees such as PayPal, banking fees, etc.).
• Any additional costs associated with the refund process.
In summary, all fees or charges related to the original payment and refund transaction will be deducted from the refund amount.

6. Additional Terms:
• Changes or rescheduling of reservation dates are not permitted. Clients wishing to book new dates must make a new reservation, subject to availability and current conditions.
• Partial cancellations of a confirmed reservation (e.g., reduction of nights or contracted services) are not allowed.

7. Cancellations by Alma de Mar:
In the event that Alma de Mar cancels a reservation, 100% of the amount paid by the client will be refunded within a maximum of 15 calendar days from the written notification. No additional payment obligations will apply to the client.

8. Notification and Responsibility:
For any reservation cancellation, Alma de Mar will notify the client in writing, detailing the applicable policy and, when applicable, providing proof of the refund.

Important Note:
Alma de Mar is not responsible for any delays in refund processing caused by the client’s financial institution or bank. The management of such delays is the sole responsibility of the payment processor or receiving institution. Alma de Mar will provide proof of the transfer for the client to track and confirm receipt of the refunded amount.